Help for Amazon Buy Shipping users (2024)

Additional support is available in Amazon Seller Central.
We have included links to specific Amazon Seller help pages in some sections below, however, you will need to be logged in to Amazon Seller Central to view them.

It can take between 24 – 48 hours for the registration process to finalise, so please check again with Amazon after 48 hours. If you are still experiencing problems please follow the help and advice within Amazon Seller Central.

For existing Royal Mail account holders, please allow up to 72 hours for new service add-ons or service re-activations. For new customers, please allow up to 2 weeks for the account setup process to finalise. If you are still experiencing problems, please contact your Royal Mail Account Manager.

Log into your Royal Mail online business account (OBA), click on the 'Orders' tab and search for any 'Completed' orders. You can then reprint any order, which shows the posting location in the left-hand corner of the paperwork underneath the cruciform and 'Your Description'. If you are still unsure, please contact your Royal Mail Account Manager.

If you do not have a recent invoice to hand, you should be able to find your contract ID on any paperwork sent to you when signing up to Royal Mail Tracked and/or any pricing review paperwork.

If you are still unable to find your contract ID, please contact your Royal Mail Account Manager.

Royal Mail 24, 48, Special Delivery and Royal Mail International Tracked will be integrated with Amazon Buy Shipping in the coming months. We will update you when this is available.

There are many factors that can impact your Amazon Prime Status, including how quickly you despatch your orders, and how you present your items for collection. The guides below outline how items should be presented for collection, based on the Royal Mail services you use.
Mail Presentation Guide
International Mail Presentation Guide
For all other queries, please follow the help and advice within Amazon Seller Central.

If you believe that you have lost your Prime status, then you should raise a case in Amazon Seller Central to Amazon Seller Support.

No. Selling Partners are only able to print labels from the Amazon Buy Shipping platform for the purposes of joining Seller Fulfilled Prime (SFP).

Royal Mail Special Delivery will be integrated with Amazon Buy Shipping in the coming months, this will provide higher liability for goods. We will update you when this is available.

Yes, you can use Royal Mail Tracked High Volume. Please speak to your Royal Mail Account Manager for more information.

To remove these labels simply set up a 'shipping rule' within Click & Drop, following the process detailed in our .

NB: When asked which postage details to supply, please select 'Mark order as despatched by other courier'.

Amazon does not currently support multiple collection locations within Amazon Buy Shipping services. Amazon and Royal Mail are working together to resolve this and will have a solution soon. We will update you once this is available.

No, you do not need to separate any Amazon Buy Shipping parcels from any non-Amazon parcels.

However, you do need to separate according to service – as you do now. That means, for example, separating any Royal Mail Tracked 24® (whether Amazon SFP or non-SFP) from Royal Mail Tracked 48® parcels - ensuring they are clearly labelled in separate bags and sealed with a plastic bag tie.

Please refer to the guides below for full details
Mail Presentation Guide
International Mail Presentation Guide

Simply log into 'Seller Central', and click on 'Order Reports' --> 'End of Day Form'.

You can find more help on Amazon Seller Central.

Yes. At the end of each day please print one end of day form/manifest for any Amazon Buy Shipping parcels and a second for all other non-Amazon Royal Mail parcels.

Please keep this paperwork so that it can be seen and scanned by your Collection driver.

If you have an already agreed collection time with Royal Mail, this will not change for the purposes of Amazon Buy Shipping. However, your collection time will need to be post 2pm to guarantee that you will be able to fulfil all Prime orders placed before the 1pm website cut-off for next day delivery.

The minimum requirement to join Seller Fulfilled Prime is same day dispatch with a cut-off time at 1pm. It means that you need to dispatch all the Prime orders received before 1pm.

The cut-off time can be postponed to later in the day but cannot be earlier than 1pm. You can find more information about cut-off time on Amazon Seller Central.

The agreed rates for Tracked services should not be different. Please contact your Royal Mail Account Manager who will help you resolve.

For Royal Mail 24 and Royal Mail 48 you may see different rates on Seller Central. However, please refer to your bill which will include your correct rates, including any discounts.

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Please contact your Royal Mail Account Manager regarding any issues with your rates.

We will conduct an annual review of all your rates. However, if you feel there has been a significant change in volumes please contact your Royal Mail Account Manager.

No. Only the registered owner of the Royal Mail account can link accounts with Amazon.

Currently, we are unable to support multiple service occurrences on Amazon Buy Shipping.

However, Amazon are working on making this available for Selling Partners soon. Please speak to your Amazon/Royal Mail account manager if you would like to register your interest.